Applicants of the 2025 Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB) recruitment who experienced technical issues during their Computer-Based Test (CBT) now have the opportunity to request a new exam date. The board has officially activated a complaint channel where affected candidates can report errors and get their tests rescheduled.
This update is a major relief to applicants who were unable to complete their exam due to issues beyond their control.
Why CDCFIB Is Allowing CBT Exam Rescheduling
Thousands of applicants nationwide reported different system errors during their exam. These errors prevented some candidates from logging in, completing the test or even submitting answers properly.
The most common problems include:
- Network failure during the exam
- Login issues or invalid credentials
- Exam ending automatically before completion
- System freezing while answering questions
- Auto-submitting answers without the candidate clicking submit
- Slow loading screens that wasted exam time
- Because these issues were not caused by the applicants, the board has now approved exam rescheduling for those affected.
Who Is Eligible to Request Exam Rescheduling?
You can request a new exam date if:
- Your exam did not start due to technical issues
- Your test ended automatically before you finished
- You couldn’t log in even after multiple attempts
- Network problems made you unable to complete the test
- The system submitted your test without your permission
- The screen froze and prevented you from answering questions
- If any of these apply to you, then your exam will likely be rescheduled once your complaint is verified.
How to Report Your CDCFIB CBT Error
The CDCFIB management has created a simple way for applicants to report their issues. The process is easy and takes less than two minutes.
Step-by-Step Guide
1. Visit the official CDCFIB contact portal:
2. Provide your correct personal details, including your full name, email address, and application ID.
3. In the message box, briefly describe the error you encountered.
Example:
“My CDCFIB CBT exam auto-submitted after 3 questions due to network failure. Kindly assist with rescheduling.”
4. Submit the complaint and wait for a response from the board.
5. Once reviewed, your exam will be rescheduled, and you will receive a new date and time.
How Long Does It Take to Get a Reply?
The board is currently reviewing complaints in batches, and many applicants have already received their new exam dates. Response time may range from:
24 hours – 3 days depending on the number of pending complaints.
Important Tips for Affected Applicants
- Check your email regularly for updates.
- Ensure your phone number is active in case of SMS notifications.
- Avoid submitting multiple complaints, as it may delay your processing.
- Prepare for the exam ahead of time, since rescheduled tests usually come with short notice.
My CDCFIB CBT Exam auto-submitted after removing information blocking my questions. At first, i couldn’t input my Exam No. It logged me in automatically. I went back to try, still i couldn’t input my Exam No. I couldn’t even access d questions, i was logged out automatically. Kindly assist with rescheduling.
My name is Onyia Chinyere Jessica
Jessicaonyia@gmail.com
Exam No. CD -2025 -0000416264
I miss my exams due to technical problem
My CDCFIB CBT Exam auto-submitted after removing information blocking my questions. At first, i couldn’t input my Exam No. It logged me in automatically. I went back to try, still i couldn’t input my Exam No. I couldn’t even access d questions, i was logged out automatically. Kindly assist with rescheduling.
CDCFIB CBT Exam auto-submitted after removing information blocking my questions. At first, i couldn’t input my Exam No. It logged me in automatically. I went back to try, still i couldn’t input my Exam No. I couldn’t even access d questions, i was logged out automatically. Kindly assist with rescheduling. My name is Adamu Saminu and my CDCFIB EXAM NUMBER ISNI-2025-001677