Use the JAMB Support Portal to Fix All Your UTME/DE Issues.
Are you having problems with your JAMB registration, result, correction of data or profile code? The JAMB complaint portal is the official platform where you can submit any issues and get direct help from the Joint Admissions and Matriculation Board.
This online portal is fast, free and easy to use. Every JAMB candidate in 2025 should know how to access it.
What You Can Use the JAMB Complaint Portal For
You can use the portal to report or resolve:
- Invalid email or phone number issues
- ePIN not received after payment
- NIN/Profile Code problems
- Correction of name, gender, DOB, state or LGA
- Missing or withheld results
- Change of institution/course errors
- CAPS (admission status) complaints
- Mistaken double registration
- Inability to print exam slip or result
How to Access and Use JAMB Complaint Portal 2025
Follow these simple steps:
1. Visit: https://www.jamb.gov.ng
2. Click on “Support” in the top menu
3. Select “Create Support Ticket”
4. Choose “Candidate/General Support Ticket”
5. Fill in your details:
- Name
- Phone number
- JAMB registration number
6. Select the problem category
7. Describe your issue clearly
8. Attach a screenshot or document (optional)
9. Click “Send” to submit your complaint
You will receive a ticket ID and JAMB will respond via email within a few days.
Tips for Faster Response
- Use the same email/phone number used for your JAMB registration
- Be clear and brief in describing the issue
- Avoid multiple complaints for the same issue
- Check your email frequently for replies
FAQ – JAMB Complaint Portal
Q1: Is the JAMB complaint portal free?
Yes. It’s completely free and safe for all candidates.
Q2: Can I use the portal for 2025 UTME or Direct Entry?
Yes. It’s open to both UTME and DE applicants.
Q3: How long does it take to get a reply from JAMB?
Usually between 1 to 5 working days. It may be longer during peak periods.
Q4: Can I track my complaint?
Yes. Keep your ticket ID to check the status of your issue.
Q5: What if I lost access to the email I used for JAMB?
You can still submit a complaint, but explain the situation clearly in your message.
Q6: I paid for a correction but nothing changed. What should I do?
Attach your payment proof and fill a support ticket on the portal.
Q7: Can someone else submit the complaint for me?
Yes, but use your details and explain who is submitting on your behalf.
The JAMB complaint portal is your official link to get problems solved. Whether it’s ePIN issues, result complaints, or admission status problems, use the support ticket system for fast help.
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